Refund Policy

Last updated October 14, 2026 (version 2026-10-14d)

We want every coach to get what they paid for. This policy explains when you can get your money back. It is part of our Terms of Service.

If a game does not process

A credit is used only when a game finishes processing. If processing fails, the credit goes back to your account automatically; you do not need to ask. If a game processed but the result is unusable because of a problem on our side (for example, the clips are corrupted or missing), email us within 30 days and we will fix it, return the credit, or refund it.

Credits you bought

If you ask within 30 days of buying credits, we refund the price you paid for each credit from that purchase that you have not used. After that, purchased credits are not refundable, but they never expire.

The annual plan

The annual plan does not renew, so there is never a charge to cancel. If you ask within 30 days of buying it, and you have used no more than 1 of its credits, we refund it in full. After that, or once more of its credits are used, the plan is not refundable.

Free credits

Promotional credits, including a free first game, cost nothing, so there is nothing to refund.

Mistakes

If you were charged twice, charged the wrong amount, or charged for something you did not buy, we refund the mistake at any time.

How refunds work

Refunds go back to the payment method you used, through Stripe; your bank usually shows them within 5 to 10 business days. When a payment is refunded, the unused credits it bought are removed from your account. Credits already used on processed games are not affected.

If you dispute a payment with your bank, the unused credits from that payment are removed while the dispute is open. Please contact us first; we can usually fix it faster.

If FilmSplit stops or ends your account

If we stop offering FilmSplit, or end your account for a reason other than a breach of our terms, we refund unused credits as section 13 of our Terms of Service describes.

Your rights under the law

Nothing in this policy limits a refund or other remedy that the law where you live gives you.

How to ask

Email contact@filmsplit.com from the address you sign in with, and tell us which purchase you are asking about. We answer within 2 business days.